AI receptionist for hotels, built into the switchboard

Every call gets answered, even when reception can't.

The AI takes what would otherwise be left waiting, so you have time for the guests at the desk.

Book 20 minutesWatch the film (under a minute)
See pricing

Swedish Best Western hotels already use VLine.

One AI. Three channels.

The same knowledge and the same rules, wherever the guest gets in touch.

Phone

Answers when reception can't, and hands over when it can't help.

Hotell Sjövik

Simulated call
  1. AI:
    Hello, you've reached Hotell Sjövik's AI assistant. How can I help you?
  2. Guest:
    Hi! I have a room tonight but I'll be late. We'll arrive around half past eleven.
  3. AI:
    Thanks for letting us know. What's your name, so reception knows who it is?
  4. Guest:
    Anna Lind.
  5. AI:
    Thank you, Anna. I'll leave a message for reception that you arrive around 23:30, and they'll call you back if anything needs sorting before then.
  6. Guest:
    Perfect, thanks!

Summary sent to reception

  • Anna Lind arrives late, around 23:30
  • Promised: reception calls back if needed

Web chat

Answers guests on your website and hands over to your staff when it can't help.

Hotell SjövikAI

AI assistant · replies instantly

  1. Hi! You're chatting with the AI assistant at Hotell Sjövik.

    How can I help you?

  2. Hi, is there parking at the hotel?
  3. AI: Yes, the hotel has its own car park at the back. It's 150 SEK per day, paid at reception.
  4. Can I charge an electric car?
  5. AI: There are two charging spots. I'll ask reception to hold one for you, and they'll confirm when you check in.
Simulated chat

Email

Writes reply drafts in your own mailbox. You read, edit and send.

Breakfast on Saturday

Lisa Ek

09:12

to reception

Hi!

We're arriving on Saturday with two kids. What time is breakfast served?

Best, Lisa

Lisa EkDraftReply draft from the AI receptionist

Hi Lisa, Breakfast is served from 7:00 to 10:00 on weekdays and from 8:00 to 11:00 at weekends. The kids are very welcome. See you on Saturday! Reception, Hotell Sjövik

Simulated example

Book a walkthrough

You answer when you can. The AI answers when you can't.

Reception sleeps. The calls don't.

You decide what the AI may answer.

Calls are recorded and transcribed, so you can read what it said.

Illustration

What the AI may answer

  • Opening hours and breakfastAnswers
  • Parking and chargingAnswers
  • Free rooms and pricesWhen the booking system is connected
  • Conferences and groupsTransfers to you

Recording and transcript

GuestIs there parking at the hotel?

AIYes, the hotel has its own car park at the back.

Our databases and servers are in the EU. The phone AI and the call recordings are handled by sub-processors in the USA. Every sub-processor is listed in the data processing agreement.

A full switchboard for the hotel, with the AI built in.

Reception answers on mobile or desktop. You change queues and opening hours yourselves.

More about VLine Hotel
VLine · Tour
VLine · Workspace
The VLine workspace with a queued call, colleagues' status, two calls to return and today's call history
VLine · Calls
An active call in VLine with the guest card open: room 301, junior suite, checked in, stay dates and booking number
VLine · Call history
A call the AI receptionist answered, with the call flow and an AI summary about parking after 10 pm
VLine · AI receptionist
The AI receptionist's knowledge page with the hotel's website, company information, rooms and prices, and common questions
VLine · Switchboard
The call flow in VLine: reception rings first, then bookings, with timings for each step
VLine · Opening hours
Opening hours in VLine with a weekly schedule from 07:00 to 22:00 and a switch to close temporarily
VLine · Answer groups
Answer groups in VLine: reception, bookings, finance, conference and restaurant with members and place in the ring order
VLine · Overview
The VLine overview with today's calls, answered and missed calls per hour and calls in progress
VLine · Statistics
VLine statistics with answer rate, missed calls, waiting time and call volume per day

App tour. Half a minute, no sound.

Screenshots and film from VLine with a fictional hotel and fictional guests.

Two ways to start.

All prices public, no quote wall.

Keep your phone system

VLine AI

from69SEK/room/month

Minimum 20 rooms

  • Never more per month than VLine Hotel for the same hotel
  • No setup fee
  • Monthly, no lock-in
Book 20 minutes

Switchboard + AI

VLine Hotel

from1 995SEK/month

  • Up to 59 rooms: 1 995 SEK/month
  • 60 to 100 rooms: 2 995 SEK/month
  • 101 rooms or more: 4 995 SEK/month
  • The full switchboard
  • Onboarding 9 995 SEK
  • 4 months' notice
Book 20 minutes

10 AI minutes per room per month, then 3.95 SEK/min.

Group For owners of two or more hotels. 2 995 SEK/month per group

All prices exclude VAT. See all pricing

Ask us which booking system you have — if the integration isn't there yet, we build it during your onboarding, at no extra cost.

Common questions.

Book 20 minutes.

We show you how it would work at your hotel.

Book 20 minutesSee pricing